Frequently Asked Questions
Everything you need to know about Kola Insure
Kola Insure helps people in the diaspora buy trusted insurance coverage for their loved ones back home in Nigeria. Here are answers to common questions about plans, claims, billing, and policy support.
What is Kola Insure?
Kola Insure is a platform that lets diaspora customers buy and manage insurance plans for family members in Nigeria. We focus on making healthcare and protection plans easy to understand and easy to access from abroad.
Who is the policy for?
A policy can be for you or for someone else (for example a parent, spouse, child, or relative). During checkout, you enter beneficiary details so coverage is tied to the correct person.
What types of plans are available?
Available products depend on current partner offerings. Most customers use health insurance plans, and some plans include different coverage periods and provider networks.
How do I choose the right plan?
Compare plan details on provider, cover period, hospital network, and base reference pricing. If you are unsure, start with the plan that best matches your loved one's location and expected healthcare needs.
Can I pay monthly or yearly?
Yes. Many plans support monthly and yearly billing options. The available option is shown in checkout based on the selected product.
When does coverage start?
Coverage start and expiration dates are returned after successful policy purchase from our insurance partner. You can view these dates in your policy details.
How do I access policy documents?
When available, certificate links are shown in your policy details on the dashboard. Keep your account login safe so you can retrieve policy records anytime.
Is my personal data secure?
We collect only the information required for policy issuance and billing. Sensitive data is handled through controlled application flows and partner integrations needed to complete insurance purchase.
How do I get support?
Use the Contact Us options in the app or reach out through official Kola Insure support channels. Include your order or policy number for faster help.